Customer locked inside bank during branch close-up.

11 Feb

Customer trapped INSIDE bank after staff forget her in side room and lock up branch

The trapped woman called the police, who said they’d be an hour, despite all the branch alarms going off

Rex Features
Locked in: The customer became trapped in a NatWest branch

A furious customer was locked inside a Natwest branch for an hour and a half tonight after being left in a side room while the bank closed.

Natwest has launched an investigation after the customer popped in just before 5pm to make an enquiry about her account.

The manager of the branch in Waterloo, central London, let the woman phone the bank’s central customer services department in a quiet side room.

But after being kept on hold, the customer went to alert the manager that she hadn’t been able to get through, only to find she was all alone in a locked bank.

The woman, who has asked to remain anonymous, said: “I was calling out when I noticed the alarms were going off.

“I thought to myself, ‘What’s going on?’ It was then I realised that I’d been locked in. Every time I went towards the doors the alarms kept getting louder and louder.

“I rang the police and told them I was locked in a bank. They said they wouldn’t be able to send anybody round for 60 minutes.”

The customer eventually contacted the bank’s alarm control – where she says she was told to see if she could find her own way out via the fire exit.

The story courtesy of:
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